Repair processes made easy with NTS Retail

Because Swisscom was already familiar with NTS as a reliable provider of the retail management solution NTS Retail, the Swiss company relied on the proven know-how from Austria to convert its repair system. The new repairmanager solution was integrated seamlessly in the after sales service application already in use in the NTS core module.

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  • Swiss telecommunications company with around 6 million mobile customers
  • Services and products for voice and data communication

Product portfolio

  • Mobile
  • GSM Network
  • UMTS Network


  • Implementation of a modern Repair Management System
  • Implementation in just 6 months


  • Fast adaptability of additional functions
  • Standardized communication with head office
  • Customer portal to track shipping status
Shop Swisscom

"The NTS repairmanager allows cost-effective, straightforward processing of repair orders."

Urs Lehmann / Shop Management, Swisscom AG

Care to learn more?

Download the full Case Study and learn more about the implemented solution and customized functionalities.

Khaireel A. Mohamed

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