Repair processes made easy with NTS Retail
Because Swisscom was already familiar with NTS as a reliable provider of the retail management solution NTS Retail, the Swiss company relied on the proven know-how from Austria to convert its repair system. The new repairmanager solution was integrated seamlessly in the after sales service application already in use in the NTS core module.
Swisscom
- Swiss telecommunications company with around 6 million mobile customers
- Services and products for voice and data communication
- www.swisscom.ch
Product portfolio
- Mobile
- GSM Network
- UMTS Network
Challenges
- Implementation of a modern Repair Management System
- Implementation in just 6 months
Benefits
- Fast adaptability of additional functions
- Standardized communication with head office
- Customer portal to track shipping status
"The NTS repairmanager allows cost-effective, straightforward processing of repair orders."
Urs Lehmann / Shop Management, Swisscom AG
Care to learn more?
Download the full Case Study and learn more about the implemented solution and customized functionalities.
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