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CUSTOMER ENGAGEMENT SOFTWARE

Drive customer centricity & boost sales

Our unified customer engagement solution for telecoms and specialist retailers provides the backdrop for a perfect service experience. Seamlessly guide your customers through their journey – no matter where their entry point lies. Deliver a great experience throughout all sales stages and boost efficiency with clever tools. Piece by piece, our customer experience software solutions help you get more out of your retail networks.

Download Solution Folder

Care to learn more about our approach to customer engagement software? Check out our solution folder.

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Enjoy the benefits of truly customer-centric retail experience

  • Empower your store associates to provide first-class personalized service
  • Boost conversion and attach rates through cross-channel sales and consultative selling
  • Leverage self-service capabilities to save time and free your staff for first-class consulting
  • Increase staff productivity by accelerating onboarding, sales & operational tasks
  • Create an excellent omnichannel experience by connecting stores and digital sales channels
  • Prevent fraud and user input errors with highly automated onboarding and sales solutions

The right tools to unlock true customer centricity

Deliver a compelling customer experience with key features like:

Smart digital queue management on mobile devices or dedicated kiosks
Self-service SIM purchase, bill payment & top-ups, checkout
Digitally assisted selling with 360° customer insights
Secure checkout, payment and cash management
Leverage customer information for a personalized customer engagement
Information-driven up- & cross-selling options with personalized offers
Clear presentation of all relevant product details and stock information
Pull and view customer data from different systems (e.g. e-commerce, CRM)

More about our customer engagement software solutions

Icon Queue Management

Queue management

Leave a great first impression. Our digital queuing solution helps you overcome the limitations of common ticketing solutions with smart digital queue management.

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Icon Consultative Selling

Guided selling

Deliver perfectly personalized offers with smart digital conversational sales. Built atop our commerce platform, our consultative selling software accelerates the sales process and increases conversion rates.

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Icon Point of Sale

POS (Point of Sale)

Our Point of Sale solution is a powerful customer service tool, specifically designed to facilitate the best-practice handling of typical telco-specific processes in highly integrated commerce environments.

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Icon Self Service

Self-service

Grant your customers a greater sense of autonomy. Our self-service solution enables your customers to conveniently perform SIM purchases, bill payments and top-ups on their own terms.

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Icon Enrollment

Enrollment

Swift customer onboarding. Seamlessly connected with your BSS, our in-store application helps to simplify, secure and accelerate the customer onboarding process.

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Icon After Sales Service

After-sales service

Establish a connection beyond the sale. Manage returns and repair orders conveniently and securely with our fully integrated after-sales service solution.

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Maximize customer centricity

Get our customer engagement solution folder to learn how NTS Retail can assist you in getting your retail performance to the next level.

Khaireel A. Mohamed

Let's create something amazing together! 

We'd love to help kickstart the digital transformation for your retail business. Just drop us a line or give us a call!

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or call us

+43 50 687