AFTER-SALES SERVICES
A connection beyond the sale
Convenient return handling and transparent repair processes are an essential cornerstone in realizing a consistently great customer experience. Assisting telcos and specialist retailers to maintain high customer retention rates is the key motivation behind our after-sales solutions. With quick and convenient return handling and effective repair order management, our tools become a valuable asset in building lasting customer loyalty.
Build a lasting relationship of trust with your customers
- Generate a loyal customer base with perfect service
- Deliver a great experience throughout all stages of the customer lifecycle
- Seamlessly track repair orders and replacement devices
- Access customer & product data to check existing warranties
- Notify customers of repair proceedings and service offerings
- Fully integrates with our commerce platform for a complete experience
![Return and exchange handling People using credit card terminal](https://www.ntsretail.com/sites/default/files/styles/large/public/return_1_2019.png?itok=fSESxpLV)
Return and exchange handling
NTS Retail allows you to handle returns and exchanges in a simple and straightforward way, thus offering customers the best possible service experience.
Sophisticated validation mechanisms guarantee maximum security against user errors and fraud activities.
![NTS pos - after sales service NTS pos on a tablet](https://www.ntsretail.com/sites/default/files/styles/large/public/pos_3_2019.png?itok=jh5C1nxX)
Repair and claim handling
Use our after-sales service solution to implement centralized, transparent handling of repair processes. Customers can proactively monitor the repair process and are automatically notified via e-mail or text message as soon as the status of their repair order changes. Fully integrated with our commerce platform and accessible from an easily customizable web-based GUI, you can adapt the solution to meet the exact requirements of your return policies.
![Khaireel A. Mohamed Khaireel A. Mohamed](https://www.ntsretail.com/sites/default/files/styles/large_square_crop/public/linkedteasers/image_khmoh.png?itok=Dz7wUP8M)
Let's create something amazing together!
We'd love to help kickstart the digital transformation for your retail business. Just drop us a line or give us a call!