It all starts with a great first impression

Whenever a potential customer first sets foot into one of your stores, you are presented with a great opportunity to win them over. Provide visitors with a memorable welcoming reception and take a first step towards turning them into loyal customers. Our queue management system follows a smart customer identification and queuing approach that allows your customers to take center stage.

Download Solution Paper

View our product info paper to learn how we leverage digital queue management to help telcos and CSPs to provide an outstanding customer experience.

Experience our solution in action at Three Austria

Our long-time client Three Austria has implemented an innovative welcoming approach, putting customers center stage while empowering store associates to deliver top-level consulting quality.

Learn more by checking out the case study

Foster an excellent customer experience with an effective queue management system

  • Engage customers with a personal welcome experience
  • Avoid waiting lines that turn shop visitors away
  • Leverage information to increase consulting quality and boost cross- & upselling
  • Reduce perceived waiting times
  • Create a relaxed atmosphere aiding with conversion rates and issue handling
  • Obtain valuable customer and store performance insights
Woman at Self Service Kiosk

Designed to work in every scenario

Our queue management solution can be used in a wide variety of different scenarios, allowing it to perfectly complement practically any store setup. Have store associates use it on tablets in mobile store concepts. Put self-service queue-in terminals in front of your stores and let customers plan their visit on their own terms. Use AI-powered virtual assistants with speech recognition to create truly innovative CX scenarios.


Woman takes photo with a tablet

A great atmosphere for customers and staff

Contrary to common ticketing solutions, NTS welcome manager follows a personalized approach. By cap­turing your customers' needs right as they enter the store, they feel personally engaged instead of just like another “number” in a queue. At the same time, you can set the right action to best meet their expectations.

No more tickets - save your customer's valuable time

Shop visitors are informed about the expected waiting time and can schedule an appointment if requested. This way, they can make best use of their valuable time. This leads to a boost in customer satisfaction and increased sales and subscription rates. Balancing priorities and being able to prepare properly not only helps to provide great customer service, it also takes a load off your staff.


Queue Management Software on a tablet

Get to know your customers

Understanding your shop visitors’ motivation is a key priority within our queue management concept. That’s why we made it the first thing a customer is being asked in the process. Knowing what customers need, makes it easier for your staff to prioritize and structure their daily workload. Plus, there is valuable data to be uncovered: How long do individual consultations take? What are the most common service cases? Leverage this data to make your service offers even better.

More on our approach to customer engagement

NTS Retail & Three Austria

Three Austria uses our smart digital queue management, which perfectly aligns with their new open-lounge store design. Check out our case study to see the concept come to life.

Guided selling

Our guided and consultative selling solution allows your sales reps to continue the journey without any disruptions. With all available, relevant information at their fingertips, your employees can provide perfect consulting.

Commerce platform

NTS commerce platform is perfectly equipped to unify your business processes and data across the entire scope of your retail network. It serves as the technical foundation for all our customer engagement solutions.

Manage peak hour traffic with ease

Get our queue management solution paper to learn how NTS Retail can assist you in getting your retail performance to the next level.

Khaireel A. Mohamed

Let's create something amazing together!

We'd love to help kickstart the digital transformation for your retail business. Just drop us a line or give us a call!

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