WEBINARS & PODCASTS

On this page, we have collected information about upcoming digital events and recordings from previous events.

At NTS Retail, we are passionate about telco brands and want to give them the perfect set of tools to create a smooth & memorable customer experience. As such, we are always keen to share our perspective and engage in insightful discussions with industry leaders.

We hope you find some joy and interesting takeaways in browsing through the contents below.

Download infopaper

Take a look at our paper “Recommended Actions to Manage Social Distancing in Telco Retail” and see which options are right for you.

Upcoming webinars

TBD

Recordings of past webinars

Self-service kiosk solutions have seen a surge in popularity, more so since the COVID-19 pandemic has pushed telco retailers away from traditional physical into digital and hybrid channels. Held with our partners from KIOSK Information Systems, our experts Anne Guenther (KIOSK US), Erwin Gutic (KIOSK EU), Gerd Eberhardt (NTS Retail) and Michael Hoffmann (NTS Retail) are taking a closer look at what telco operators can expect from self-service kiosks from both an experience and a business perspective.

Held with our partners from APG Cash Drawer, this webinar highlights the challenges retailers face while addressing the implementation of cash into their retail environment. Our industry experts Stephen Bergeron and Khaireel A. Mohamed share their insights on how telco retailers have been approaching this difficult task up until now. They also give a perspective on the future role of cash and how it can be incorporated into the solution design.

In this webinar (held in German) we are joined by some of our valued partners and outstanding industry experts to discuss the potential of using self-service kiosks in retail. Our panelists discussed the current status of self-service usage across different industries and verticals, how to tap into new potentials and which investments to focus on to build a future-proof retail setup. Our panelists were: Josef Schneider, Patrick Hagemeister (both Pyramid Computer), Andreas Schulz (MICHAELTELECOM AG), Christian Aigner (booker GmbH) and Michael Hoffmann (NTS Retail).

In this webinar entitled “Social Distancing in Telco Retail”, our Head of Product Management Gerd Eberhardt walks us through the impact of social distancing on telco retailers and provides us with his take on a range of recommended action. The presentation is followed by a panel discussion featuring NTS Retail CEO Günther Schrammel, VP Business Development Beniamin Longodor and special guest Josef Schneider, CEO at Pyramid Computer.

Gerd Eberhardt made a guest appearance on One-to-One, the industry podcast by our partner over at Statflo. In this insightful conversation with Statflo CRO Scott McArthur, Gerd discusses the approach towards helping telcos boost their customer experience from a product perspective and how it has shifted over the course of the pandemic. The podcast will be available on your favorite podcast app soon!

Learn more about NTS Retail and our solutions

Queue management

Leave a great first impression. Our digital queuing solution helps you overcome the limitations of common ticketing solutions with smart digital queue management.

Self-service

Grant your customers a greater sense of autonomy. Our self-service solution enables your customers to conveniently perform SIM purchases, bill payments and top-ups on their own terms.

Commerce plattform

NTS commerce platform is perfectly equipped to unify your business processes and data across the entire scope of your retail network. It serves as the technical foundation for all our customer engagement solutions.

Set the best course of action for your brand

Our info paper provides you with a condensed overview on recommended actions to implement social distancing for your retail stores. Fill out the form to get your copy.

Gerd Eberhardt

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