Telefónica: Cost-efficient employee training thanks to the NTS eTrainer

Due to the merger between Telefónica Germany and the E-Plus Group and the resulting process changes at the point of sale, it became necessary to train a vast number of store employees in regard to the new software functions. Telefónica Germany was thus faced with the big challenge of passing on the necessary process know-how to more than 1,000 employees all over Germany in order to guarantee a successful knowledge transfer.

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Telefónica Germany

  • Germany’s largest telecom provider
  • Product brands: O2 and BASE
  • More than 43 million mobile lines
  • www.telefonica.de

Product portfolio

  • Mobile telephony
  • Mobile data services based on GPRS, UMTS and LTE

Challenges

  • Training over 1,000 new store employees
  • Varied knowledge of processes

Benefits

  • Fast and efficient training
  • Knowledge transfer across all areas
Shop Telefónica Deutschland

“A merger between two large companies always poses a great challenge on all levels. Thanks to the NTS eTrainer, we were able to make the new shop processes available in all our stores and thus re-train our new employees quickly and in an uncomplicated manner. The NTS eTrainer was delivered in different modules and could be integrated into our training portal without much effort.”

Michael Rauch / Senior Project Manager / Telefónica Deutschland Holding AG

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