NTS Retail and Pyramid Computer at NRF 2020: Presenting new self-service solutions for telco retail
At this year’s NRF Retail’s Big Show in New York City – a key event in retail every year – NTS Retail and Pyramid Computer will be showcasing innovative self-service prototypes, specifically developed for retailers in consultation-driven scenarios.
The systems have been designed as interactive kiosk solutions and serve to enhance the experience at different stages of the customer journey: Efficient customer service operations thanks to smart queue management and self-service workflows for typical telco scenarios, such as purchasing a prepaid SIM card or customized gift cards.
Thanks to NTS self-service, customers are able to top up prepaid plans, pay bills or purchase vouchers autonomously right at the kiosk. For the presentation at NRF 2020, a SIM card dispenser has been added to complete the picture. Additionally, the customer’s ID (e.g. a passport) can be scanned automatically using a document scanner. This way, the complete onboarding process for new customers can be performed autonomously using a self-service touch interface. Service can thus be provided outside of store hours or in high-traffic environments like airports or train stations.
Our digital queuing solution NTS welcome manager (this time in its kiosk variation) enables smooth store operations by setting smart priorities. Visitors can select a consultation topic (e.g. new subscriptions), enter their name and take a picture. The consultants can then call them up personally and address their needs right away. The showcased solution introduces a token dispenser to replace paper tickets. The small, puck-shaped receivers are highly portable and vibrate as soon as it’s the customer's turn. The pucks are dispensed at the kiosk and the system handles the notification process automatically.
The kiosks were designed in close cooperation with Freiburg based company Pyramid Computer – industry leaders in innovative self-service IT kiosk solutions.
We are proud to be presenting the kiosks at Pyramid Computer's stand at this year's NRF Big Show. Come check them out at booth #5860, from January 12-14.
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