NTS Retail is very pleased to announce that TM Forum has certified our solution’s conformance with Frameworx 16.5.

TM Forum is the global industry association that drives collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers. TM Forum leads collaborative efforts between CSPs, technology suppliers, consultancies and systems integrators, intending to solve the collective problems arising in the process of the ongoing digital transformation.

Business Process Framework presented by TM Forum (eTOM) is a critical component of Frameworx, TM Forum’s blueprint for enabling successful business transformation. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.

NTS Retail concentrated on two eTOM business processes: one focusing on sales, the second one on logistics.


The first process „Support Selling“ consists of the following sub-processes:

  • Ensure Selling Capability
  • Manage Sales Channels
  • Manage Sales Leads
  • Undertake Selling Trend Analysis

For this process, NTS Retail reached a score of 4.8 out of 5.0.


The second process „Manage Logistics“ consists of the following sub-processes:

  • Manage Warehousing
  • Manage Orders
  • Track and Monitor Logistics and Manage Resource Inventory
  • Identify Logistic Issues and Provide Reports

For this process, NTS Retail reached a score of 4.9 out of 5.0.



The certification results and the detailed certification report are available on TM Forum’s website. Click https://www.tmforum.org/certifications-awarded/nts-retail-suite/ to see the list of all Frameworx Certified Products, Solutions & Implementations.