Adapting to the times: Collective remote working at NTS Retail
These are turbulent times around the world. In Austria, the federal government has issued an order, requiring everyone to stay at home apart from running necessary errands.
The media has been filled with coverage on “social distancing” in the past week, the essence of this being: Staying home may very well save lives by limiting the spread of the disease. Obviously, we are determined to do our part, so practically everyone is working from home now.
Home Office? No problem!
At NTS Retail, we are used to working across different locations and time zones, as we work with our international customers and teams in various locations in Europe. We have made the switch to Microsoft Teams as our main tool for remote collaboration about two years ago and this move has made it easy for us to change our routines smoothly as the situation intensified in the past weeks.
We use the Teams and Channels features to organize members from different departments into task-driven workgroups, which allows us to communicate directly and effectively. Video chat allows us to maintain a personal connection, even across the distance.
Adjusting to the new reality of our work day, we started meeting virtually for a cup of coffee or an after-work drink – and it works surprisingly well! In fact, digitally introducing co-workers to our homes may even help us get to know each other a bit better and serve to build a stronger bond.
How does our team think about the situation?
We asked around a bit to see how everyone is doing at home and the response was quite positive! Productivity has been going strong and people are appreciating the possibility to spend time with their family and pets during breaks.
Here are a couple of opinions:
As you can see, we are set up to keep providing our customers with the same quality of service they are used to. Luckily, as our business is software, it was a relatively easy transition for us to make the move to working from home with our entire workforce. For the next couple of weeks, this will remain our routine as the world watches what unfolds with this global pandemic. Stay safe and healthy, wherever you are in the world!
Last, but certainly not least: A big THANK YOU from everyone at NTS Retail to the people who are working so hard to keep the basic infrastructure going in Austria! We will get through this together!