Viva Bahrain once again opts for NTS Retail

Since March 2010, VIVA Bahrain — a fully owned subsidiary of the Saudi Telecommunications Company (STC) — has been providing the most advanced and innovative technology to its customers, operating the best quality network in Bahrain. In their search for a reliable POS solution for the market launch in 2010, VIVA Bahrain finally decided for NTS Retail, an Austrian software provider with a well-known telco customer base all around the world.

Thanks to the long and satisfying partnership, VIVA Bahrain decided to migrate to NTS Retail’s latest software version to cover all current and future POS-related processes in 2017.

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VIVA Bahrain

  • Provider of high-quality communications services
  • 1.8 million customers
  • www.viva.com.bh

Product portfolio

  • Mobile telephony
  • Internet
  • Value added services

Challenges

  • Short timelines
  • Integration with Siebel
  • Bulk payment integration
  • Reduction of the complexity of shop processes

Benefits

  • Smooth integration with the CRM system
  • In-store bill payment via one unified screen
  • Absolute control of goods movements and stock
  • Significantly accelerated processes and increased customer satisfaction
Shop Viva Bahrain

“The NTS Retail Suite has helped us eliminate multiple error sources and increase efficiency. We now profit from convenient bill payment handling and optimized inventory management processes to mention just a few examples.”

IT / VIVA Bahrain

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