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Repair processes made easy with NTS Retail

Because Swisscom was already familiar with NTS as a reliable provider of the retail management solution NTS Retail, the Swiss company relied on the proven know-how from Austria to convert its repair system. The new repairmanager solution was integrated seamlessly in the after sales service application already in use in the NTS core module.

 

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Background Case Study Testimonial
"The NTS repairmanager allows cost-effective, straightforward processing of repair orders."

Urs Lehmann / Shop Management, Swisscom AG

The challenge

The repair management system used for several years by Swisscom was no longer able to meet the growing demands of the market. As a result, Swisscom would soon have difficulty maintaining the high quality standards it places on its own internal processes. However, a complete conversion of the repair system could not in any way impact the flow of goods. Because Swisscom was already familiar with NTS Retail as a reliable provider of the retail management solution NTS Retail, the Swiss company relied on the proven know-how from Austria to convert its repair system. The new solution in the form of repairmanager was integrated seamlessly in the after sales service application already in use in the NTS Retail core module.

 

 

Download the full case study and learn more about the implemented solutions and the benefits for Swisscom.

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Swisscom

  • Swiss telecommunications company with around 6 million mobile customers
  • Services and products for voice and data communication
  • http://en.swisscom.ch

 

Product portfolio

  • Mobile
  • GSM Network
  • UMTS Network

 

The challenge

  • Implementation of a modern Repair Management System
  • Implementation in just 6 months

 

The benefits

  • Fast adaptability of additional functions
  • Standardized communication with head office
  • Customer portal to track shipping status