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Omni-Channel Fulfillment

The retail store will continue to be the hub of omni-channel fulfillment and customer engagement. More and more cross-channel shopping processes are carried out in the stores—they will increasingly be acting as fulfillment and return centers for online orders.

NTS Retail provides a holistic view on cross-channel orders and inventory data in real-time and thus allows fulfillment of omni-channel shopping processes such as reservations, ordering, shipping and returns directly in the store.

 

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Your benefits

  • 360° visibility on inventory and customer orders -> precise demand forecasting
  • Support of omni-channel processes such as click & collect, same-day delivery, etc.
  • Seamless tracking of cross-channel goods movements
  • Unique management of own products & consignment goods
  • On-demand fulfillment
  • Consistent real-time information for employees and customers about product availability

 

Use cases for Omni-Channel Fulfillment

Together with our customers we have successfully completed several project around omni-channel fulfillment:

 

Same-day delivery

One of our Swiss business customers offers a special same-day delivery option. It allows for purchased articles to be delivered to end customers exceptionally fast. The goods are delivered personally by bicycle courier within only 4 hours after they have been ordered via the web shop.

Benefits:

  • Article reservation and goods pick-up on the same day
  • Guaranteed product availability through reservation
  • No need for unnecessarily long waiting times

 

Online purchase with goods pick-up at a store

The Click & Collect service makes it possible to preorder or buy products via web shop and later on collect them at the desired store. Our business customers in Switzerland, Poland, Russia and Sweden place their trust in this combination of the online and the physical world provided by the NTS Retail software solution. End customers are able to access current stock levels and create a new reservation at the desired store with only a few clicks. When the customer then comes to the shop to pick up the goods, the reservation can be easily converted into a sales transaction to finalize the purchase.

Benefits:

  • Direct online comparison of products and prices
  • Significantly reduced waiting times at the store thanks to easy processing of online orders
  • Personalized in-store consulting in combination with convenient online shopping
  • No extra delivery costs

 

In-store purchase with home delivery

No matter if an end customer decides to buy online or directly at a store, our tried and trusted direct delivery function enables them to conveniently have everything delivered right to their home. One of our business customers in Russia even provides an opportunity to choose a specific timeframe for the delivery when creating the order at the POS. Payment is settled via NTS Retail before the direct delivery order is then seamlessly handed over to the ERP system for further processing.

Benefits:

  • Highly convenient way of shopping
  • Earliest possible delivery in case of temporary unavailability of certain articles
  • Delivery of goods that cannot be transported by end customers themselves
  • Individual choice of the best delivery timeframe

 

Real-time stock level overview

Be it online or directly at the store, with NTS Retail our business customers are able to offer end customers useful information on current stock levels at any time. Regardless of whether the goods are located at the central warehouse, the current location or at another store, the respective stock levels can be accessed at all times.

Benefits:

  • Up-to-date information on product availability
  • Easy search for available goods at a store nearby
  • Online access to stock levels of a particular store

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