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Omni-Channel Connectors

Implementing an omni-channel-enabled retail solution poses an essential prerequisite for a consistent customer experience, regardless of which channel your customers choose to buy your products. NTS Retail creates a unified commerce solution by linking and harmonizing your digital and physical selling worlds.

Omni Channel Connector
Together with our customers we have successfully completed numerous omni-channel projects

Read more about our omni-channel projects
 

 

NTS Retail offers a wide variety of omni-channel connectors and cross-channel components such as:

  • System-independent standard APIs for various different frontends (e.g., POS, mobile POS, touchpoints, contact centers, kiosks, mobile und social commerce, etc.)
  • Standard connectors to well-established eCommerce suites
  • Data interfaces to backoffice systems such as Customer Service, CRM, Finance and Billing
  • Workflow and business process design
  • Commerce services (merchandising, social product reviews, promotions, personalized offers, vouchers, baskets, payment handling, cross/up-selling, etc.)
  • Customer order management
  • Omni-channel order fulfillment (home delivery, selft pick-up/click & collect, etc.)
  • Cross-channel inventory management
  • Product catalog
  • After sales services
  • Receipt management

 

This allows you to provide a seamless x-channel journey and a continuous brand experience for your customers, leading to a stronger business and better profitability.

Your benefits

  • Seamless workflows across all customer touchpoints (POS, eCommerce, service center, etc.)
  • Profit from a unified view on customer behavior, orders, inventory, pricing, loyalty, etc.
  • Offer omni-channel processes such as click & collect, same-day delivery, etc.
  • Gain revenue due to cross-channel sales, consultative selling and new customer service offerings
  • Accurate and consistent real-time information about products, services and customers
  • On-demand fulfillment (same-day delivery, click & collect, online purchase with goods return at a store)