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m:tel entrusts NTS Retail with the implementation of an all-in-one solution

Since 2015, m:tel has been operating as MVNO in Austria’s A1 network. In addition to its own online store, the MVNO also offers its services via its sales partners LIBRO, PAGRO and Tobaccoland and opened its first store in Vienna in 2015. NTS Retail was originally contracted by m:tel to implement its NTSwincash X3 POS solution as well as to develop customer-specific data interfaces and financial reports.

However, m:tel soon also decided to entrust the retail software expert from Upper Austria with the implementation of additional services beyond the original scope of the project and asked for their consulting expertise. Thanks to the recently introduced NTSwincash X3 POS system, m:tel is able to cover all relevant business processes required for performing its daily business in their store.


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Background Case Study Testimonial
“The NTS Retail Suite has simplified m:tel business processes significantly. Additionally, it offers the highest possible level of protection against misuse and fraud and provides valuable statistics at the touch of a button.”

Milenko Cvijanović / Director / MTEL Austria GmbH

The NTS Retail Suite

The NTS sales module enables store employees to conveniently sell any offered articles and also to take them back or cancel transactions if need be. NTS Retail further supported m:tel by providing them with an easy-to-use way of handling all three types of SIM cards. The NTS backoffice module serves to manage all individual applications, user accounts and other software entities (articles, article groups, tax rates, store information, etc.) in a very clear and concise way.

Serial number and inventory managed articles are handled in NTS logistics, where it is also possible to query current stock levels and access the whole history of a particular serial number.



Download the full case study and learn more about following challenges:

  • Fraud-proof phone credit top-ups
  • Detailed statistics — at the touch of a button

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m:tel Austria

  • Austrian telecommunications provider


Product portfolio

  • Mobile telephony
  • Internet



  • Specific business process design
  • Short project timelines of only 8 weeks from receiving the order to the opening of the first store
  • Integration of customerspecific data interfaces
  • Financial reporting as well as selling eTopUps and eVouchers



  • Highly reliable POS solution
  • Easy-to-use SIM handling
  • Fraud-proof phone credit top-ups