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Customers and retail advisor benefit from NTS Retail

Emerging Markets Telecommunication Services (EMTS) is a Nigerian company previously known as Etisalat Nigeria up until July 2017 and now trading as 9mobile.

Looking to improve their business, 9mobile decided to establish a new point-of-sales and shop inventory management solution. The company targets prepaid as well as postpaid customers. NTS Retail was ready to deliver a Retail Management Suite to capture all payments for services, ensure a full integration with the existing sales inventory management and enable effective reporting for different levels of the 9mobile Retail organization.

 

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Background Case Study Testimonial
"We wanted a solution that delivers most of our requirements out of the box, is flexible, cost-effective, scalable, simple to use and maintain.  We also wanted a solution provider that understands partnership and has deep roots in our industry and potential to stick with us for the long term. The NTS Retail team delivered on all accounts..."

Otuyemi Otule / CIO / 9mobile

The challenge

9mobile was looking to support their retail business with a platform that would meet the following requirements:

  • Provide the highest flexibility to fulfill the company’s requirements
  • Being one of the largest cellular providers, 9mobile handles numerous transactions in more than 150 shops
  • A retail management suite capable of supporting all of 9mobile‘s short and long-term business objectives
  • An integrated, powerful, reliable and scalable solution to empower business strategy decisions and optimize operative processes
  • Improved service turnaround times at retail outlets, enhancing the public perception of such outlets

 

The approach

NTS Retail was ready to deliver a Retail Management Suite to capture all payments for services, ensure a full integration with the existing sales inventory management and enable effective reporting for different levels of the 9mobile Retail organization.

 

 

Download the full case study and learn more about the implemented solution and customized functionalities.

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9mobile

  • Full commercial operations since 2008
  • 18 million subscribers
  • www.9mobile.com.ng

 

Product portfolio

  • Mobile telephony
  • Prepaid & postpaid services
  • Internet

 

Challenges

  • Highest flexibility to fulfill the company’s requirements
  • More than 150 shops producing numerous transactions
  • Capability to support all short and long-term business objectives