Create customer centricity & drive sales performance
As a unified in-store and eShop solution for CSPs, NTS Retail combines all relevant customer engagement aspects of a telco business into a single solution. It perfectly enables your store associates to deliver a compelling service experience and drive sales while unlocking self-service capabilities to provide a more convenient customer journey.
NTS Retail interlinks continuous customer-focused and channel-spanning processes across your online and physical customer touchpoints. Our customer engagement tools draw upon unified data and processes provided by our own commerce platform or external BSS components. This effectively creates the foundation for a true omni-channel experience.
NTS Retail's digital customer engagement solutions...
- ... make it easier for your staff to satisfy your customers in an extraordinary, amazing and cool way.
- ... help your sales agents to raise consulting quality to a new level and to guide customers to a fast sales decision.
- ... give your customers something to get excited about and tremendously increase the level of in-store experience.
- ... simplify the complexity of product specifications and pricing options and visualize them in a clear and concise way.
- ... provide highest levels of decision-making support, encourage up-selling through playful engagement and drive sales.