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CUSTOMER ENGAGEMENT

Create customer centricity & drive sales performance


As a unified in-store and eShop solution for CSPs, NTS Retail combines all relevant customer engagement aspects of a telco business into a single solution. It perfectly enables your store associates to deliver a compelling service experience and drive sales while unlocking self-service capabilities to provide a more convenient customer journey.

NTS Retail interlinks continuous customer-focused and channel-spanning processes across your online and physical customer touchpoints. Our customer engagement tools draw upon unified data and processes provided by our own commerce platform or external BSS components. This effectively creates the foundation for a true omni-channel experience.

 

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NTS Retail's digital customer engagement solutions...

  • ... make it easier for your staff to satisfy your customers in an extraordinary, amazing and cool way.
  • ... help your sales agents to raise consulting quality to a new level and to guide customers to a fast sales decision.
  • ... give your customers something to get excited about and tremendously increase the level of in-store experience. 
  • ... simplify the complexity of product specifications and pricing options and visualize them in a clear and concise way.
  • ... provide highest levels of decision-making support, encourage up-selling through playful engagement and drive sales.

 

Welcome & Queue Management
Welcome and Queue Management

The NTS welcome manager is a highly sophisticated queue management software for retail stores. Right upon entering your shop, customers can give a brief outline of why they have come here. The customer is automatically added to the queue for the sales agent best fitting their needs.

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Digital Signage
Digital Signage

NTS Retail's digital signage tool acts as your digital showroom that allows you to showcase your entire product catalog in even the smallest of spaces. The solution enables CSPs to overcome the limitations of traditional store designs and bring their product range closer to their customers.

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Assisted/Guided Selling
Assisted/Guided Selling

With the NTS sales assistant, we offer a guided selling software solution to accelerate the sales process and increase conversion rate. Running on any mobile tablet devices or on large-format multi-touch displays, the NTS sales assistant digitally supports your sales staff.

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Enrollment
Enrollment

The quality of customer engagement builds on accurate and consistent real-time information about your products, services and customers. Complex enrollment and order entry processes can be simplified by running a unified store front end, which seamlessly interlinks with your BSS.

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POS (Point of Sale)
Point of Sale

The NTS Retail POS is much more than just a typical point of sale. The comprehensive customer service tool has been specifically designed for the smooth handling of typical telco-specific processes.

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Mobile POS
Mobile POS

The mobile variant of the NTS POS solution takes your store employees even closer to your customer. The NTS mobile POS software allows your agents to engage in professional consultations with today’s sophisticated customers and enables them to make purchasing decisions easily and quickly.

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Self-Service/Checkout
Self-Service/Checkout

NTS Retail offers a highly comfortable self-service solution that perfectly supports you in accelerating simple transactions in your stores. Your customers are able to quickly and conveniently top-up their phone credit, pay their open phone bills and/or buy various accessories using self-service terminals. 

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eShop
eShop

NTS Retail provides a fully customizable, administrative console that enables you to manage all aspects of your B2C eCommerce site. Manage your SKUs, categories and attributes with an elaborate Product Information Management. Allow customers to find the site through SEO management.

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After-Sales Services
After-Sales Services

Uncomplicated goods returns and transparent repair processes are important steps in a positive customer journey. NTS Retail's integrated reverse logistics and after-sales service solution allows quick and convenient handling of returns and repair orders.

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