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Customers and retail advisors benefit from NTS Retail

Looking to improve their business, Etisalat Nigeria decided to establish a new point-of-sales and store inventory management solution. The company targets prepaid as well as postpaid customers. NTS was ready to deliver a retail management suite to capture all payments for services, ensure full integration with the existing sales inventory management and enable effective reporting for different levels of the Etisalat retail organization.

 

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Background Case Study Testimonial
"We wanted a solution that delivers most of our requirements out of the box, is flexible, cost-effective, scalable, simple to use and maintain.  We also wanted a solution provider that understands partnership and has deep roots in our industry and potential to stick with us for the long term. The NTS Retail team delivered on all accounts..."

Otuyemi Otule / CIO, Etisalat Nigeria

The business requirements

Looking to improve their business, Etisalat Nigeria decided to establish a new point-of-sales and shop inventory management solution. The company targets prepaid as well as postpaid customers.

 

The challenge

Etisalat Nigeria was looking to support their retail business with a platform that would meet the following requirements:

  • Provide the highest flexibility to fulfill the company’s requirements
  • Being one of the largest cellular providers, Etisalat Nigeria handles numerous transactions in more than 150 shops
  • A retail management suite capable of supporting all of Etisalat‘s short and long-term business objectives
  • An integrated, powerful, reliable and scalable solution to empower business strategy decisions and optimize operative processes
  • Improved service turnaround times at retail outlets, enhancing the public perception of such outlets

 

The approach

NTS was ready to deliver a Retail Management Suite to capture all payments for services, ensure a full integration with the existing sales inventory management and enable effective reporting for different levels of the Etisalat Retail organization.

 

 

Download the full case study and learn more about the implemented solution and customized functionalities.

Etisalat Nigeria

  • Full commercial operations since 2008
  • 18 million subscribers

 

The challenge

  • Highest flexibility to fulfill the company’s requirements
  • More than 150 shops producing numerous transactions
  • Capability to support all short and long-term business objectives